Privacy Policy – Last updated: June 2026
Sustainable Hive CIC is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, attend our events, subscribe to our communications or otherwise engage with us.
Who We Are
Sustainable Hive CIC is the data controller responsible for your personal information for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Sustainable Hive CIC
Registered Company Number: 10992572
Registered Office: Avon Quay House, Avon Quay, Cumberland Basin, Bristol BS1 6XL
Email: [hello@sustainablehive.com](mailto:hello@sustainablehive.com)
Telephone: 07853 423394
What Information We Collect
We may collect and process the following types of personal information:
Personal Information
* Name
* Postal address
* Telephone number
* Email address
* Information you provide when contacting us
* Information relating to events you attend
* Photographs taken at events where consent has been obtained where appropriate
* Information provided when volunteering, partnering with us, supplying goods or services, or applying for employment opportunities
Technical Information
When you visit our website, we may collect certain technical information, including:
* IP address
* Browser type
* Device type
* Operating system
* Website usage information
* Cookie preferencesHow We Collect Information
We collect information:
* Directly from you when you contact us
* When you subscribe to our newsletter
* When you attend events or activities
* When you apply for employment opportunities
* Through correspondence by email, telephone, post or social media
* Through cookies and other technologies used on our website
How We Use Your Information
We use personal information to:
* Respond to enquiries and requests
* Deliver projects, events and services
* Communicate with volunteers, partners and suppliers
* Improve our website and services
* Send newsletters and updates where consent has been provided
* Process job applications
* Meet legal, regulatory and financial obligations
* Maintain appropriate records relating to our activities
Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal information:
Activity | Lawful Basis |
Responding to enquiries | Legitimate interests |
Delivering projects and services | Legitimate interests and/or contract |
Managing volunteers and partners | Legitimate interests |
Sending newsletters | Consent |
Using photographs for promotional purposes | Consent |
Processing job applications | Legitimate interests and steps prior to entering into a contract |
Maintaining financial and accounting records | Legal obligation |
Where processing is based on consent, you may withdraw your consent at any time.
Newsletters and Marketing Communications
If you choose to subscribe to our newsletter, we will use your email address to send updates about our work, events and activities.
We use Mailchimp, an email marketing service provided by Intuit Inc., to manage our mailing lists and distribute newsletters.
Mailchimp may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect personal information in accordance with UK data protection legislation.
You may unsubscribe from our communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Cookies
Our website uses cookies to support the operation, security and functionality of the site.
We do not use Google Analytics or advertising cookies.
Cookies may be used to:
* Remember preferences
* Improve website functionality
* Support website security
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
For further information about cookies, please visit [www.allaboutcookies.org](http://www.allaboutcookies.org).
Sharing Your Information
We do not sell, rent or trade personal information.
We may share personal information with trusted third-party service providers who process information on our behalf where necessary to support our activities. This may include providers of email communication services and professional advisers.
We only share information where there is a lawful basis for doing so and where appropriate safeguards are in place.
We may also disclose information where required by law.
International Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure it remains protected and is processed in accordance with UK data protection law.
How Long We Keep Information
We only retain personal information for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
* General enquiries: up to 2 years
* Newsletter subscribers: until you unsubscribe
* Volunteer and partnership records: up to 6 years after involvement ends
* Financial records: 6 years plus the current accounting year
* Job applications: up to 12 months unless consent is given to retain information longer
* Event photographs: until consent is withdrawn or the photographs are no longer required
Information will be securely deleted when it is no longer needed.
How We Protect Your Information
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or destruction.
Access to personal information is restricted to those who need it for legitimate organisational purposes.
Your Rights
Under UK data protection law, you have the right to:
* Request access to your personal information
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information
* Request restriction of processing
* Object to processing carried out on the basis of legitimate interests
* Withdraw consent where processing relies on consent
* Request transfer of your personal information where applicable
To exercise any of these rights, please contact us using the details below.
Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our practices.
Any updates will be published on this page together with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
Sustainable Hive CIC
Avon Quay House
Avon Quay
Cumberland Basin
Bristol BS1 6XL
Email: [hello@sustainablehive.com](mailto:hello@sustainablehive.com)
Telephone: 07853 423394